Refund and Returns Policy

We want you to shop with confidence. Our Refund & Return Policy explains how returns, exchanges, and refunds are handled for purchases made through NextRide Golf Carts.

1. Overview

At NextRide Golf Carts, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read the following policy to understand the conditions for returns, exchanges, and refunds.

2. Return Eligibility

You may be eligible to return an item if it meets the following conditions:

  • The return request is made within 30 days of delivery.
  • The item is unused and in its original condition.
  • All original packaging, accessories, manuals, and documentation are included.
  • The item has not been modified, installed, or damaged after delivery.
  • A valid proof of purchase or order confirmation is provided.
3. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

  • Custom or special-order golf carts
  • Personalised products
  • Installed or used parts
  • Clearance or final sale items
  • Gift cards
  • Products marked as non-returnable
4. Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of receiving your order. Include your order number, a description of the issue, and clear photographs of the product and packaging so we can resolve the problem as quickly as possible.

5. Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing times may vary depending on your payment provider.
  • Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
6. Exchanges

If you receive a defective or damaged product, or you wish to exchange an eligible item, please contact our customer support team. Exchanges are subject to product availability.

7. Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged.
  • The product is defective.
  • The return is due to an error by NextRide Golf Carts.

We recommend using a tracked and insured shipping service for all returns.

8. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

If your order has already been dispatched, you may need to follow the standard return process after receiving the item.

9. How to Start a Return

To request a return:

  1. Contact our customer support team.
  2. Provide your order number and reason for the return.
  3. Wait for return authorisation and instructions.
  4. Package the item securely and return it using the provided instructions.
  5. Once received and inspected, we’ll process your refund or exchange.
10. Need Assistance?

If you have any questions about our Refund & Return Policy, our customer support team is happy to help.

NextRide Golf Carts

By purchasing from NextRide Golf Carts, you acknowledge that you have read and agree to this Refund & Return Policy. Please note that this template should be reviewed and adjusted to reflect your actual business practices and any applicable consumer protection laws in the regions where you operate.

Last Updated: July 2026